FIELDTRIPS
How can I contact an event coordinator to book or make changes to my event?
Please contact Allison Butcher at 317.823.9555 or salesdirector@incredi-plex.com for event information. Please leave a detailed message and your call or email will be returned within 48 hours. Also, if you plan to walk-in, please try to make an appointment.
How far in advance do I need to book my event?
We highly recommend you book your reservation at least 3-6 months prior. We certainly accept later bookings, although please expect limited availability.
What is necessary to book an event?
Upon Booking: A non-refundable deposit equal to 25% of your contract is required along with a signed rental agreement. Your date cannot be reserved without the deposit.
10 Days Prior to Event: A final number of guests is needed. Additional guests may be added on the event date, however, refunds will not be issued if the number of guests is less than the number confirmed 10 days prior. If a check was written for the number or participants confirmed, a refund will NOT be available. We recommend you book for only the number of guests you can confirm, and add additional guests upon arrival. One date change is allowed if notice is given 10 days prior to the event. The lead chaperone should check-in, pay all balances due, turn in waiver forms and receive wristbands BEFORE the children enter the facility. Wristbands can be received as soon as the event is paid in full.
Can I get wristbands prior to my event date?
Yes, when you confirm your final numbers and pay your final balance 10 days prior to your event the wristbands will be available for pick-up at the facility. You may also pick up the wristbands at any time once we have received your final balance. This will cut down on the amount of time spent checking in the day of the event.
What are waiver forms for?
Our insurance company requires that all participants turn in a waiver form (used for emergency contact information). Guests are not allowed to participate until we receive their signed waiver.
How many chaperones should I bring?
We require a minimum of 1 chaperone per every 15 students, however, you may bring as many as you wish. 1 chaperone for every 10 participants may participate in all activities the group is free of charge. If more chaperones than the above stated would like to participate they must pay regular price for a wristband. If a chaperone does not plan on participating they do not need a wristband. Chaperones are REQUIRED to supervise their students. Attractions will be staffed, although chaperones should be present in all areas. The turf fields, basketball/volleyball courts, and baseball/softball area are NOT staffed; these areas should have chaperones participating at all times. Our staff does reserve the right to pull participants from activities if behavior becomes inappropriate (This has never been done, but we would like to ensure a fun event for ALL participants).
What is the minimum number of people I have to book for my event?
Fieldtrip packages start at 50 participants. You may book a fieldtrip with less, but the packages may change price.
Do I have to tell you which activities we are choosing?
Yes, each activity package and the activities themselves must be pre-determined. Also, the group must choose the same package. For example, you may not have half the group participating in three activities and half the group participating in two. Participants may participate in attractions at normal rates.
Do the packages include arcade games?
No, arcade game cards must be purchased separately. Arcade games run from .35 to $2.00 each game. Tickets are awarded and can be redeemed for prizes.
Is there an age limit?
Not specifically – but there are requirements for specific attractions.
What if I need more wristbands?
Additional wristbands can be purchased upon arrival.
How early should I arrive for my event?
You may check-in up to 15 minutes prior to your scheduled arrival time. It is imperative that your group arrives on time. Due to other events we will be unable to change your schedule to accommodate any tardiness.
What if some of my guests do not attend?
You are responsible for the number of participants confirmed 10 days prior to the event. It is your responsibility to contact us with changes. We will not call you for your final confirmation or count. No refunds are available if less participants attend than were confirmed.
Can I bring in my own food?
No, the concession stand will be available during your event. If the children will NOT be eating please let us know. Your group may purchase items at regular concession rates. Having a café area within Health Department guidelines does not allow any outside food or beverages.
What if we need to cancel?
Cancellations received prior to the 10 days in advance of the event date will result in all monies refunded EXCEPT the 25% non-refundable deposit. Cancellations within the 10 days of the event will result in forfeiture of all monies paid to date.
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